Z. Lennox

I had purchased my Connelly Catalina in September. I had been playing on it for over 2 months when I noticed that the table had developed a VERY small pitch to one side. Shane and Allison told me that this could happen because the table was being placed on carpet and that if something were to change on the levelness of the table, they would come back and make some adjustments, and help make the table true again. I would never had said anything about it at all, except that Shane called me to follow up on my experience with the table and I mentioned it to him. They could have moved a shim and called it good. Instead they took up the felt, stripped their previous work and gave the slate a true level again…on Christmas Eve. You guys are the paragon of customer service, and I’m grateful for everything.